The ITIL foundation course lays down the platform for beginners in IT to step into the world of ITIL.This course provides comprehensive foundation-level training for individuals involved in provision, support, and delivery of IT Services. It is considered as a prerequisite for a further training in ITIL Version 3 which will result in an ITIL diploma in IT service management. ITIL provides a good framework to help establish an expertise and improve the capabilities in service management. It is a source of good practice in service management and is used by organizations for providing value to customers in the form of services. It gives direction to professionals as to how structuring of IT service management will help in the growth of an individual as well as the organization. Functions are easily performed in terms of IT services and managed with extreme efficiency. Going for an ITIL foundation course will result in Continual Service Improvement looks at the Service Management Lifecycle. It will identify opportunities for improvements in the efficiency, effectiveness of the processes and optimization of the costs associated with service provision.
The purpose of the ITIL® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL terminology, structure and basic concepts and to comprehend the core principles of ITIL practices for Service Management. The course covers the five core volumes which provide an end-to-end view of IT and its integration with business strategy. The service strategy part of this foundation course provides guidance on how to design, develop, and implement service management. It also educates individuals on managing changes related to the IT service management in the day to day management of the service management Infrastructure thereby contributing to the Service Management Lifecycle for carrying out those processes which contribute to the optimization of the services provided. The most important aspect of ITIL foundation course in that it teaches how the ITIL framework and processes works, how ITIL can maximize the contribution of IT to an organization, and how to maintain an ongoing service program where ITIL has already been implemented. All professionals benefit from this certification starting from IT management, network operators, business analysts, business managers, business process analysts, system integrators, to the project managers working in organizations. Therefore ITIL is a much needed certification as ITIL & is of utmost significance for professionals as it entitles you, to be acquainted with the operation and process of all IT services.